•   30+ years computer experience, 20+ years on a professional level with non-profit organizations.
•   Mainframe, mini, micro and sub-micro computers including “chip-level” computer design and construction.
•   Broad range of skills for combining diverse technologies into a unified system.
•   10+ years experience administrating Raiser's Edge including beta testing two major upgrade versions.
•   Superior communication skills including innate ability to translate “geek speak” into “plain English.”
•   Extensive experience integrating disparate computer systems.
•   Advanced writing skills for precise and accurate training materials and systems documentation.
•   Hands-on, mission-driven manager with a deep commitment to developing human capital through staff training, improving productivity and ROI while respecting budget limitations.
•   Holistic full-process approach employing 360-degree view of organization’s needs and resources while maintaining close attention to details.
•   Charter member (2002) of Zoo and Aquarium IT group plus membership in Nonprofit Technology Enterprise.
•   14 years experience with ARKS/MedARKS and other ISIS animal population management programs including development of ZIMS (to be released 2010).
•   25+ years television production experience including national network programs.
•   100+ “truck-based” television productions as Graphics, Camera, Floor, Grip.
•   Lighting Director for 100+ “studio-based” television programs.
•   Advanced telephone switch programming experience including Bridging to Cellular, Automatic Moves, Remote/Telecommuting, Voicemail/Email Integration, VoIP VPN auto-tunneling and other cutting edge technologies.
•   15+ years experience working with bulk mail/direct mail marketing.

KEY PROJECTS

•   Developed 5-year plan for expansion of computer systems to support organization's master plan.
•   Implemented reliable and secure VPN for remote computer users to access organization’s internal network.
•   Designed Keeper Reporting System intranet/web-based animal husbandry database resulting in reduced paperwork and vastly improved record keeping and reporting ability with across-the-board improvement in efficiency.
•   Project Manager for selection and installation of comprehensive ticketing, attendance, and resource management system.
•   Technical liaison for development of online capacity-controlled ticket sales system using DMZ middleware server and XML/SOAP.
•   Designed and implemented internally hosted email system resulting in significant savings and efficiently over external systems.
•   Project Manager for selection and installation of retail point of sale software and hardware, including encrypted online credit card authorization.
•   Grew organization from 20 computers with "Accidental Techie" support to over 100 computers with prioritized Help Desk support system (500% increase in support) at less than 50% increase in operational cost.
•   Designed and implemented comprehensive technology disaster recovery plan including server redundancy with automatic changeover in event of failure.
•   Directed development of animal behavior database and data collection system utilizing PDA’s for ease-of-use and consistent record keeping.
•   Project Manager for selection and installation of extensive video surveillance server system for monitoring animal behavior.
•   Designed complex relational database for tracking nutrient consumption of endangered species.
•   Designed, installed and administered secure multi-computer lab for student and public use.
•   Served as technology liaison to visiting international researchers. Increased organization income by developing integrated member attendance database system utilizing barcoded membership cards which enhanced renewal rates by demonstrating Zoo member savings over general admission prices.
•   Project Manager for design and installation of high-definition video theater with show automation controller.
•   Directed upgrade and FCC licensing of 100+ unit industrial two-way radio system with high-wattage repeater.
•   Project Manager for selection and installation of 200+ line telephone switch and CLEC T-1 service contract. Responsibilities also included designing DID number structuring with function specific numbers assigned for response tracking, autoattendant menu and voicemail structure, ACD structure with pre-connection informational announcement, music-on-hold, hunt group, toll restriction & bypass.
•   Negotiated T-1 telephone and data networking contracts at substantial savings while simultaneously increasing capacity over previous services.
•   Established a public web site to assist Raiser’s Edge users with barcoding to improve efficiency (www.zamtech.info).
•   Designed and implemented organizational intranet to enhance internal communication and increase employee productivity while greatly reducing the amount of time wasted in meetings.
•   Included organization-wide event calendar, electronic form submission for wide variety of needs and requests, real-time visitor attendance and financial reporting, quick links to vital external information, universal email access, database data entry, staff phone list, etc.
•   Technical liaison on team developing new web site integrating multiple internal revenue systems including membership, fundraising, retail sales, capacity-controlled admissions ticketing, special events and education programs into a single shopping cart with full bi-directional data exchange automatically retrieved from and delivered into the six different systems.
•   Project Manager for selection and data conversion of new accounting software.
•   Established and maintained software version and license tracking system to ensure consistency and licensing compliance.
•   Designed computer network covering 70-acre organizational campus at minimal expense avoiding expensive burial of new network cable by using innovative adapters and existing unused telephone grade wiring with phased upgrade path planned for gigabit fiber.
•   Combined various underutilized hoarded departmental resources into centralized shared resources, improving efficiency, reducing costs, and increasing ROI.
•   Implemented and authored “Tuesday Tips” weekly email of technology and productivity information.
•   Directed Y2K software compliance audit and preparation.
•   Directed selection and implementation of online training programs for staff development. Negotiated purchasing contract with vendor allowing staff to personally purchase products at same discounted rate as the company benefiting both staff and company through increased volume discounts.
•   Designed exhibit access control system using optical turnstiles to restrict unpaid visitors entering through exhibit exit while remaining easily accessible to wheelchairs and families with strollers.
•   Directed selection and installation of emergency backup generator for file server and telephone systems.
•   Developed and documented database procedures for Planned Giving and Prospect Research programs.
•   Directed IT expansion of offices, doubling network and supported computers.
•   Project Manager overhauling 3-rack server room for improved management, air-flow and stand-by power distribution.
•   System Engineer installing Microsoft Office SharePoint 2007 Server with Forms Based Authentication hosting multiple sub-sites for multiple “guest” organizations.
•   Engineered expansion of WLAN from one to three access points with single SSID for ease of use.
•   Project Manager for network redesign, simplifying complex 2-tiered IP scheme, adding firewall and consolidating three /29 public IP ranges into single /27 range for better management of resources.
•   Directed phone system upgrade to include VoIP with LAN and automatic VPN tunneling (plug VoIP phone into any internet connection and it automatically connects securely to become an “in-office” extension).
•   Directed merger of two Active Directory domains into single, cohesive domain.
•   Project Manager for implementing a "Happy Birthday" postcard mailing to children of Zoo members, facilitating extra data collection from members and encouraging membership renewals.
•   Project Manager for design and installation of "Endangered Species Carousel" ride audio system with digital playback.
•   Project Manager for design and installation of specialized public address system with waterproof wireless microphone to be used inside the pool of penguin exhibit.
•   Project Manager for installation of internet-controlled PTZ web cam in bird exhibit, including all necessary routing, firewall, etc.
•   Network Administrator for international team using Scrum agile software development methodology with Visual Studio Team Foundation Server repository.
•   Software developer for on-air electronic "bid board" for public television fundraising auction, integrating with legacy Microsoft Access database.
  

TECHNICAL SKILLS

Operating Systems: MS-DOS; Windows (3.x to 7); Novell Netware (3.x to 5.x); Windows 2000-2008 Standard and Enterprise Server; VMWare Virtual Server 1.1-2.0; Microsoft Virtual PC and Virtual Server; Red Hat Linux; OpenSUSE Linux; Palm OS; PocketPC; Android; Windows Mobile 6; RIM Blackberry; OLPC XO “Sugar”.
Networking: LAN, WAN, VLAN; WLAN;WWAN; TCP/IP; IPX; WINS, DHCP; DNS; VPN; Active Directory; ISDN; DSL; T-1; 802.x Ethernet (fiber, wired & wireless).
Security: Cisco 5500 and PIX 500 series firewalls; WatchGuard firewall; CaminoSoft StandbyServer for Netware; CA eTrust AntiVirus; Norton Corporate Antivirus; APC PowerChute Business Edition.
Network Application Software:Exchange Server 2000-2007; Microsoft SQL Server 2000-2008 (including mirrored standby server); MySQL 5.1; OWA; Sybase ASA; Pervasive B-trieve; Retrospect Multi-Server w/Exchange and SQL live backup modules; CA BrightStor ARCServe; Track-It!; FTGate email/listserv; LANSweeper32; Postini spam filtering; AlertBot monitoring and notification.
Programming: Visual Studio 2005-2008, Visual Studio Team System and Team Foundation Server; Basic 6 & .NET; Microsoft Access; Java, SQL; QuickBASIC Professional; NCR Century FORTRAN; Pendragon Forms; HP QuickTest Professional (QTP).
Internet: Apache; PHP; Tomcat; IIS; SharePoint (MOSS) Server 3.0-2007 (AD and FBA authentication); Bamboo MOSS add-ins; ASP; VBScript; JavaScript; ASP; XML; FrontPage; SharePoint Designer 2007;  Microsoft Expression Suite; NetObjects Fusion; Dreamweaver.
Desktop Applications: Microsoft Office Professional Suite (6.0-2007); Visio; MS Project; Raiser’s Edge (5.x to 7.8); Memtrac; Adobe Suite; Crystal Reports; Great Plains Accounting; QuickBooks Enterprise; Galaxy Ticketing; TAM Retail; ISIS Suite; ACCPAC Plus; CAM Retail; Filemaker Pro; FoxPro; QuickTest Professional; CorelDraw; SoundForge; Sonic DVD authoring products; ADP Payroll; ICVerify; WordPerfect; AutoCADlt; PCAnywhere; Norton Suite.
Computer Hardware: Intel x86 based PCs and peripherals; Dell and HP/Compaq servers; Dell/EMC AX150i SAN; Symbol Technology wired and wireless barcode scanners; Point of Sale specialty hardware (cash drawers, receipt printers, customer pole displays, credit card readers); PARtech POS touch-screen sales terminals; BOCA ticket printers; LTO, DAT and SDLT backup tape systems and automated libraries; SCSI, SATA and SAS RAID and JBOD arrays; Cicso T-1 router; Elo Touch Screens; Axis WebCam Server; OLPC XO..
Telecom: Avaya Definity G3 Enterprise Communications System; Avaya Audix Voice Messaging System; Avaya Merlin Legend; Avaya IP Office 500; Intertel GX; VoIP including auto VPN tunneling and 802.11x wireless implementations; “Meet Me” teleconferencing;  PolyCom teleconference speaker phones; Interactive Voice Response (IVR) systems; T-1, ISDN and DID trunking; 66 and 110 cross connect wiring and tracing.
Audio/Visual: NTSC analog & digital video and related test equipment; AMX show automation controller; Electrosonic High-Definition Video Server; SoundWeb digital audio processing and automation; Dolby Digital & DTS surround sound processors; VHF & UHF commercial two-way radios; Alcorn-McBride devices; ACS CFSound II programmable digital audio devices; Sensormatic PTZ cameras, controllers, and matrix; Intellex DVMS server; Alvarado optical turnstiles; Norcon secure communication devices.
Television: Wide variety of studio and “ENG” broadcast-quality cameras and lenses (analog and digital); Chyron II, IV, iNFiNiT!, MAX!, MAXINE! and Lyric; Telex and RTS headset systems with wireless and IFB; VTR systems from quad 2” to mini-DV; Teleprompter (analog and digital); studio and remote lighting systems.

EMPLOYMENT

International Species Information System (Eagan, MN, www.isis.org), May 2007-Jan. 2009: Network Administrator.
Memphis Zoo (www.memphiszoo.org), Mar. 1995-Jan. 2005: Communications & Systems Administrator (Oct. 1995-Jan. 2005), Development Database Coordinator (Mar. 1995-Oct. 1995).
WKNO-TV/FM (PBS-Memphis, www.wkno.org), Jan. 1983-Mar. 1995: Administrative Assistant-Finance (Oct. 1992-March 1995), Studio Manager (Jan. 1984-March 1992), TV Recording Engineer (Sept. 1983-Jan. 1984), TV Production Assistant (Jan. 1983-Sept. 1983).
Playhouse on the Square (Memphis, www.playhouseonthesquare.org), Sept. 1980-May 1981: Resident Lighting Designer.
Green Mountain Guild (VT, defunct), June 1980-Sept. 1980: Stage Manager/Lighting Designer.

CLIENTS

AID Atlanta; Ashville (NC) Zoo; Bronx Zoo/Wildlife Conservation Society; Church Health Center (Memphis); Circuit Playhouse (Memphis); Columbia Museum of Art; Comcast Cable/Spotlight.; Comcast Sports Southeast; DanceWorks (Memphis); Dateline NBC; Discovery Channel; ESPN; Fort Worth Zoo; Friedman, Sissman and Heaton Attorneys at Law; Sam Griffin, Architect; Guggenheim Museum; High Desert Museum (Bend, OR); Houston Zoo; Indiana State Museum; Indianapolis Zoo; Indie Memphis Film Festival; 'KNO Productions; Louisville Zoo; Bernhard Meck, Environmental Artist; Memphis Brooks Museum of Art; Memphis Contract Packaging; Memphis Museum System; Memphis University School; Nashville Zoo at Grassmere; National Civil Rights Museum; Oglebay (WV) Zoo; Orpheum Theatre (Memphis); OutFlix Film Festival; Philadelphia Zoo; San Francisco Museum of Modern Art; Sessions Nightclub (Memphis); The Tennis Channel; Theatre Memphis; Tim Waugh, Composer; Time Warner Cable; Toledo Zoo; Whitney Museum; Wildlife Experience Museum (CO); Woodland Park Zoo; Zoo Atlanta